Crucial Advice for Business Owners: Excelling in the Online World and Managing Customer Feedback
Crucial Advice for Business Owners: Excelling in the Online World and Managing Customer Feedback
August 08, 2023

By: Katelyn J. Dougherty, Esq.

In the contemporary digital landscape, establishing a strong online presence is imperative for the prosperity of any business. From effectively managing client reviews to optimizing Google Business and Maps listings, there are numerous fundamental aspects that business proprietors should be well-acquainted with. This article will delve into essential recommendations and strategies to help you navigate the online realm proficiently.

1. Google Business and Maps: Your Digital Storefront – Google Business and Maps listings serve as the initial point of contact between your business and potential clientele. Here’s what you need to know:

  • Claim and Verify Your Listing: Guarantee that your business is accurately represented on Google by claiming and verifying your listing, thereby gaining control over the displayed information.
  • Optimize Your Profile: Complete every detail, encompassing contact information, operational hours, and high-quality images, to facilitate customers in locating and trusting your establishment.
  • Respond to Reviews: Actively engage with customers by addressing both positive and negative reviews. This demonstrates your commitment to feedback and continuous improvement.

2. The Influence of Google Reviews – Google reviews possess the potential to significantly sway customer decisions. Here’s how to maximize their impact:

  • Encourage Reviews: Politely request satisfied customers to leave reviews, whether in person, via email, or by providing a link to your Google Business page. Explore further insights into effective review request strategies by checking out our blog dedicated to the art of soliciting reviews.
  • Monitor and Respond: Regularly monitor new reviews and promptly respond to them. Address concerns and express gratitude for positive feedback.
  • Avoid Fake Reviews: Refrain from participating in fake reviews or purchasing them, as Google has stringent policies against such practices that may result in penalties for your business.

3. Implementing Client Reviews: The Right Approach – Client reviews serve as valuable social proof for your business. Consider these recommendations:

  • Choose the Appropriate Platform: Select a platform suitable for your industry and target audience. While Google reviews suffice for some, others may benefit from platforms such as Yelp, TripAdvisor, or industry-specific options.
  • Solicit Feedback: Encourage clients to share their experiences and establish a seamless process for leaving reviews, whether through email requests or in-app prompts.
  • Moderate Reviews: Institute guidelines for reviews on your website or platform to ensure they are authentic and respectful.

4. The Significance of Websites and Social Media – While Google reviews and listings are crucial, do not underestimate the importance of your website and social media presence:

  • User-Friendly Website: Ensure your website is mobile-responsive, loads quickly, and features a clear call-to-action. Make it effortless for customers to access information and get in touch.
  • Engage on Social Media: Maintain an active presence on pertinent social media platforms. Share valuable content, interact with comments, and engage with your audience.
  • Consistency Matters: Uphold consistent branding across all online channels, spanning your website, social media profiles, and review platforms.

5. Embrace Feedback and Continuous Advancement – Lastly, keep in mind that feedback serves as a potent tool for growth. Utilize customer reviews and insights from your online presence to effect improvements, whether by enhancing your services, refining your website, or adjusting your marketing strategy.

In conclusion, mastering the management of your online presence and client feedback is indispensable for every business owner. By optimizing your Google Business and Maps listings, harnessing the potential of Google reviews, implementing client reviews thoughtfully, and maintaining a robust website and social media presence, you can instill trust in your customers and pave the way for enduring success in the digital age.

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This Blog was written by Founding Attorney, Katelyn Dougherty.

DISCLAIMER: This blog is for educational purposes only and does not offer nor substitute legal advice. This blog does not establish an attorney-client relationship and is not for advertising or solicitation purposes. Any of the content contained herein shall not be used to make any decision without first consulting an attorney. The hiring of an attorney is an important decision not to be based on advertisements or blogs. Harbour Business Law expressly disclaims any and all liability in regard to any actions, or lack thereof, based on any contents of this blog.

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